Privacy Policy

Effective Date: September 19, 2026
Last Updated: September 19, 2026

1. Introduction

Lucky Duck Plumbing ("Lucky Duck Plumbing," "we," "us," or "our") operates the website www.luckyduckplumbing.com (the "Site") and provides residential and commercial plumbing services in Fontana, California and surrounding communities in San Bernardino and Los Angeles Counties, including Rancho Cucamonga, Upland, Claremont, Ontario, Montclair, Pomona, La Verne, San Dimas, Chino, Chino Hills, Yorba Linda, San Bernardino, Rialto, Colton, Grand Terrace, and Redlands.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, contact us by phone, text, or online form, or use our services. It also describes the privacy rights available to California residents under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the regulations issued by the California Privacy Protection Agency (CPPA) effective January 1, 2026.

By using our Site or services, you agree to the practices described in this policy. If you do not agree, please do not use our Site.

2. Who We Are / Contact Information

Business name: The IPS Company, dba Lucky Duck Plumbing
Service area: Fontana, CA and surrounding San Bernardino/Los Angeles County communities
License: California Contractor License #1126460
Phone: 1 (866) 582-5935
Text: 1 (909) 202-1872
Address: Fontana, CA 92336 [full street address to be confirmed]
Business hours: Monday–Friday 8:00 AM–6:30 PM, Saturday 8:00 AM–12:00 PM, Sunday closed
Owners: Chad McMahon and Marcia McMahon

For privacy questions or to exercise your rights under this policy, contact us using the methods above or through the contact form on our Site.

3. Information We Collect

We collect information in the following ways:

Information you provide directly: Name, phone number, email address, mailing/service address, and details about your plumbing issue when you submit a contact form, request an estimate, call, or text us.
Payment information: Billing details processed when you pay for services (typically handled through a third-party payment processor; we do not store full card numbers).
Automatically collected information: IP address, browser type, device type, pages visited, referring URLs, and approximate location, collected via cookies and similar tracking technologies when you browse our Site.
Communications: Records of calls, texts, emails, and online chat messages exchanged with our team for scheduling, service, and customer support purposes.

We do not knowingly collect personal information from children under 13.

4. How We Use Your Information

We use the information we collect to:

Respond to service requests, schedule appointments, and provide estimates
Communicate with you about appointments, invoices, and service follow-ups
Process payments for services rendered
Improve our Site, services, and customer experience
Send promotional offers or discounts (such as military, senior, or new-client discounts) if you have opted in
Comply with legal, licensing, and regulatory obligations
Detect and prevent fraud or misuse of our Site

5. How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers: Scheduling software, payment processors, customer relationship management (CRM) tools, and marketing platforms that perform services on our behalf under confidentiality obligations
Subcontractors or partner technicians: When necessary to complete a service request
Legal and safety purposes: When required by law, subpoena, or to protect the rights, property, or safety of Lucky Duck Plumbing, our customers, or the public
Business transfers: In connection with a merger, acquisition, or sale of business assets

We have not sold or shared (as defined by the CCPA) personal information of California residents in the preceding 12 months.

6. Cookies and Tracking Technologies

Our Site may use cookies, pixels, and similar technologies to:

Remember your preferences
Analyze Site traffic and usage (e.g., via Google Analytics)
Support advertising campaigns (e.g., Google Ads, Meta Ads, Bing Ads) and measure their performance

You can control cookies through your browser settings. Disabling cookies may affect some Site functionality. We do not currently respond to browser "Do Not Track" signals, but we honor opt-out preference signals such as the Global Privacy Control (GPC) where applicable under California law.

7. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, disclose, and sell/share
Delete personal information we have collected from you, subject to certain exceptions
Correct inaccurate personal information
Opt out of the sale or sharing of personal information (Lucky Duck Plumbing does not sell or share personal information)
Limit the use of sensitive personal information
Non-discrimination for exercising your privacy rights

How to submit a request: You may submit a verifiable consumer request by calling 1 (866) 582-5935, texting 1 (909) 202-1872, or emailing us at service@luckyduckplumbing.com. We will acknowledge your request within 10 business days and respond substantively within 45 days, as required by California law.

Authorized agents: You may designate an authorized agent to submit a request on your behalf, subject to identity verification.

Note: Lucky Duck Plumbing is a small, locally owned business. We believe we fall below the CCPA's applicability thresholds (e.g., $26.625 million in annual gross revenue or processing personal information of 100,000+ California consumers). We voluntarily provide these disclosures and rights as a best practice and will update this policy if our obligations change.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, including service history, invoicing, warranty, and legal/licensing recordkeeping requirements, typically for a period of 7 years from the last service date unless a longer period is required by law.

9. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our Site may contain links to third-party websites (such as review platforms or payment portals). We are not responsible for the privacy practices of these third parties and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated "Last Updated" date. Material changes will be reflected at least every 12 months per CCPA requirements.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Lucky Duck Plumbing
Phone: 1 (866) 582-5935
Text: 1 (909) 202-1872
Email: service@luckyduckplumbing.com
Website: www.luckyduckplumbing.com

This document is a draft placeholder prepared for initial publication and will be finalized with Lucky Duck Plumbing's official business, legal, and contact details.