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(909) 202-1872(909) 202-1872

Accessibility Statement

Effective Date: September 19, 2026
Last Updated: September 19, 2026

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Our Commitment

Lucky Duck Plumbing is committed to ensuring digital accessibility for people of all abilities. We are continually improving the user experience of our website, www.luckyduckplumbing.com, and applying the relevant accessibility standards so that everyone, including individuals with visual, auditory, motor, or cognitive disabilities, can access our content and services.

Conformance Standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone. WCAG 2.2 was approved as ISO/IEC 40500:2025, and Level AA is the standard generally referenced under Title II and Title III of the Americans with Disabilities Act (ADA) as well as related state accessibility expectations.

Our ongoing efforts include:

  • Providing text alternatives for non-text content (such as images and icons)

  • Ensuring sufficient color contrast between text and backgrounds

  • Making all functionality operable via keyboard

  • Using clear headings, labels, and consistent navigation

  • Ensuring forms include descriptive labels and error identification

  • Structuring content so it is compatible with screen readers and other assistive technologies

  • Avoiding content that flashes in ways that could trigger seizures

Measures We Take

  • Periodic manual and automated accessibility review of key pages (home, services, contact/estimate request form)

  • Staff awareness of accessibility best practices when publishing new content

  • Prioritizing accessible design in any future website updates or migrations

  • Reviewing third-party tools (such as scheduling widgets, chat, or forms) for basic accessibility compatibility before adding them to the Site

Known Limitations

Despite our efforts, some parts of our Site may not yet be fully accessible. Known limitations may include:

  • Older content, images, or PDFs that have not yet been fully updated with accessible alternatives

  • Third-party embedded tools (such as booking widgets, maps, or review plugins) that are outside our direct control

  • Ongoing improvements as our Site evolves

We are actively working to identify and correct these issues. This statement will be updated as improvements are made.

Feedback and Assistance

We welcome your feedback on the accessibility of our website. If you encounter a barrier, need assistance accessing information, or would like to request our services or content in an alternative format, please contact us:

Lucky Duck Plumbing
Phone: 1 (866) 582-5935
Text: 1 (909) 202-1872
Email: service@luckyduckplumbing.com
Business hours: Monday–Friday 8:00 AM–6:30 PM, Saturday 8:00 AM–12:00 PM

We try to respond to accessibility feedback within 5 business days and will work with you to provide the information or service you need through an alternative method (such as by phone) if a barrier cannot be immediately resolved online.

Formal Complaints

If you are not satisfied with our response, you may also file a complaint with the U.S. Department of Justice under Title III of the ADA, or consult with the California Department of Fair Employment and Housing (now the Civil Rights Department) regarding accessibility concerns under California's Unruh Civil Rights Act.

Technical Specifications

Accessibility of our Site relies on the following technologies to work with the particular combination of web browser and assistive technologies or plugins installed on your computer:

  • HTML5

  • CSS3

  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Ongoing Review

This Accessibility Statement was last reviewed on September 19, 2026, and will be reviewed and updated periodically to reflect ongoing accessibility improvements and evolving legal standards, including any applicable deadlines under the ADA Title II web accessibility rule and related state requirements.

 

This document is a draft placeholder prepared for initial publication and will be finalized with Lucky Duck Plumbing's official contact details and a completed accessibility review.

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